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Shipping & Delivery
Shipping Method & Cost
All packages have specific tracking information. You will receive an e-mail notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by logging into "My Account". Click on " My Order " to review your order status and/or obtain a tracking number.
You can choose your preferred method on the checkout page.The cost of shipping varies based on the shipping method selected.
Total delivery time = Processing time+ Shipping time.
Processing time: 3-5 business days
|Shipping Method||Country or Region||Cost||Shipping Time (business days)|
|Flat Rate Shipping|
|United States||FREE for orders over US$79 |
|France||FREE for orders over US$79|
|United Kingdom||FREE for orders over US$79|
|India, Israel, Malaysia, Netherlands, New Zealand, Saudi Arabia, Sweden, United Arab Emirates||10-25|
|Austria, Singapore, Switzerland||10-20|
|Ireland||FREE for orders over US$79 |
|South Africa||FREE for orders over US$79 |
|Mexico||FREE for orders over US$79 |
|Nigeria||FREE for orders over US$79 |
|Turkey,New Caledonia||FREE for orders over US$79 |
|Mauritius,Belarus,Moldova||FREE for orders over US$79 |
|Colombia,Serbia,Greenland||FREE for orders over US$79 |
|Uruguay||FREE for orders over US$79 |
|Other countries||FREE for orders over US$79 |
|Other Shipping Methods||Country or Region||Shipping Time (business days)|
|Standard Shipping||Australia, France, Germany, Spain, United Kingdom||8-15|
|Canada, Ireland, Israel||4-8|
|India, Malaysia, Mexico, New Zealand, Norway, Puerto Rico, Saudi Arabia, Singapore, United Arab Emirates, United States of America||5-7|
|Other countries (DHL/UPS)||5-10|
- You can choose your preferred shipping method on the Order Information page during the checkout process.
- Note: Shipping times may be affected during public holidays as manufacturers and couriers will limit their operations during these times. Though this is unfortunately out of our control, we will try our best to improve on this issue.
- Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.
- Please submit a ticket within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.
After you have successfully placed your order you will receive email confirmation from us. If you have any requests for your order, kindly let us know as soon as possible before your item enters the processing stage.
Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.
We are happy to announce that now most orders can be shipped out within 24 hours. Kindly note a small quantity of orders may still need between 5-7 business days depending on stock availability.
If you have any issues with your order, you can submit a ticket to our Support Center for further assistance. Our dedicated CS team will contact you within 24 hours.
Tracking Your Order
For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.
Tax And Duties
Our items are shipping duty unpaid and therefore import tax may occur depending on your country's Customs and shipping method. You may check with your local Customs Office for more information.